Sometimes we get happy messages from happy people who come to the shop, and we love and appreciate it! It has also happened more than once, sad to say, when someone complains about me, or John, or our shop in general, via email, or through a more public place such as myspace.
These few people complains about how rude we are (and I'll explain why,) and how much they wished our business would fail.
There have been occasions when a person comes into the shop, finds a table, sets down his backpack, pulls out his water bottle, plugging in his laptop, and starts surfing online, or typing his term paper.
We wait by the register for him to come and order, and the person does not even look up from his screen.
We ask what we can make for him, and he says, "Oh, I'm OK. Don't need anything right now."
Then we'd say things like, "Hey, if you're staying, we'll need you to make a purchase."
He may stand up and get something, but other times he'd reply, "There are other coffee shops you know. I just don't want anything. You are asking me to leave?"
We say, "Yes, we'll need you to order if you'd like to say."
The person gets angry and leaves.
Really? Coming to a coffee shop, not purchasing anything, to just using the laptop (or reading the magazines, or going to the bathroom, or hanging out,) and thinking it's OK?
After he leaves, he finds our email or myspace page and sends messages to tell us how rude and bad we are, how much we suck, and how much he wishes that the shop fails.
It doesn't make sense. We're a small local business that's making a living by offering great products, and SELLING them. People don't go into a restaurant, a bakery, or a bar, to just sit down, relax, and not make an order, or go watch a movie in the theater without paying... why do they think it's OK to do it at a little coffee shop?
When a person stays without buying anything, but uses our space, electricity, and heater or a/c, he is ripping us off, and he is also ripping off all of our customers. He is a coffee shop leech!
We enjoy making the perfect cup for those who appreciate it and supports us. We love having friends, families, and customers in the shop, where we share coffee and tea ideas and talk over a serious brew. When a person doesn't respect us or our family and friends, he will get thrown out.